Frequently Asked Questions

How does ordering from Charity Greetings support Canadian Tire Jumpstart?

When you order cards through Charity Greetings, 20% of the proceeds is donated to Canadian Tire Jumpstart to support their fund-raising efforts. As well, your support of, and information about, Canadian Tire Jumpstart is noted on the card itself.

What type of paper is used?

All cards are printed on eco-friendly, FSC (Forest Stewardship Council) certified 12 point cover, coated one side. Cards are printed digitally, with toner. All cards are fully recyclable since there is no foil stamping, glitter or coatings used.

Envelopes are 24 lb., white wove. Envelopes are not printed.

What is the minimum order?

The minimum order is 50 cards (1 batch) and then increases by increments of 50. Prices are 50 cards at $2.20 each or $110.00 per batch. For orders over 1,000 cards, contact us at sales@charitygreetings.ca for discount pricing. Shipping and taxes are extra in all cases. All prices are in Canadian dollars.

How do we include our company logo or signature?

You can further personalize your card by uploading your company logo and signature file if you’d like. To do so, you should upload a high resolution 300 dpi EPS, TIFF or JPEG file. Website logos are low resolution and will not print properly. Signatures will be printed the same colour as your file. Company logos will be printed in CMYK process colour. This means that if your logo includes a PMS/Pantone or Special colour, that this colour will be converted to CMYK values. Matching of special colour cannot be guaranteed. Logos and signatures can be uploaded and positioned to your liking. Here's a card sample.

How are my cards proofed?

You are responsible for proofing your personalized content online. You will be able to view a PDF of the content you have entered. This will show exactly how your card will appear when printed. Once you have accepted this proof it will be used to print your cards. CharityGreetings.ca is not responsible for errors in type or content created by the end user. Please see our Policies page for more information.

How long will it take to get my order?

All cards are produced and shipped within 7 – 10 days of order. When your order is shipped, you will receive an email confirmation that the order has left our plant and is being shipped by UPS. Shipping times will vary depending on the delivery point and the shipping service (Express or Saver) you selected at the time of order. Our production plant is in Toronto, Ontario.

How can I pay?

Our online system uses PayPal, a fast, safe, secure method to pay online. We accept Visa and MasterCard credit cards. If you prefer to pay by cheque, simply contact us at 647-477-7529 or sales@charitygreetings.ca. Be advised that orders paid for off-line will not be produced until your payment is received.

What will I pay for shipping?

You are charged the actual shipping charges from UPS plus a small handling fee. Our site is directly connected with UPS’s database, so our rates are very reasonable.

What taxes do I pay?

For orders shipped within Canada, the appropriate taxes for each province are added to the order by PayPal, our secure online payment system. For orders shipped outside Canada, no tax is charged.

Will I receive confirmation of my order?

Yes. When you submit your order you will have an online confirmation of the order. You will also receive an email confirmation for your records, as well as an email confirmation from PayPal with the payment details. If you do not receive these emailed confirmations, please check your Junk email or Spam folders.